PROMEDXP® | ProMed Express | ProMed Express Privacy Policy and Terms & Conditions

    Effective Date: June 1, 2023
    Last Updated: October 30, 2025

    At PROMEDXP® | ProMed Express, we are committed to protecting your privacy, maintaining your trust, and delivering safe, reliable non-emergency medical transportation (NEMT) services. This document outlines how we collect, use, and protect your information, as well as the terms that apply to our communications, including SMS messaging.

    By using our services, you consent to the practices and terms described herein.

    1. Information We Collect

    1.1 Personal Information:
    We may collect personal information from you when you use our NEMT services, such as your name, contact details, address, date of birth, medical information (when necessary for transport), and any other data required to provide safe and reliable transportation.

    1.2 Usage Information:
    We automatically collect certain information such as your device type, IP address, and usage behavior to improve our services and ensure reliability.

    2. How We Use Your Information

    2.1 Service Provision:
    We use your information to coordinate and provide NEMT services — including scheduling rides, sending appointment reminders, confirming transportation details, and communicating important service updates.

    2.2 Internal Operations:
    We use your information to support internal functions such as analytics, service improvement, auditing, and system maintenance.

    2.3 Legal Compliance:
    We may use or disclose your data as required by law or regulation, including to comply with valid legal requests or to protect the safety of our users.

    3. Information Sharing

    3.1 Service Providers:
    We may share limited personal information with vetted third-party partners (such as drivers or dispatch providers) who assist in delivering our NEMT services. These partners are bound by confidentiality agreements and can only use data for service fulfillment.

    3.2 Data Sharing Restrictions (Required Disclosure):
    We do not share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances.

    3.3 Legal Requirements:
    We may disclose your data if legally required or to protect our rights, safety, or property.

    3.4 Business Transfers:
    If PROMEDXP® | ProMed Express undergoes a merger, acquisition, or asset sale, your information may transfer as part of the transaction, with notice provided.

    4. Data Security and Transfer Restrictions

    We use strict administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure.

    Required Disclosure:

    • We do not transfer consumer data to any external organizations under any circumstances, even with user consent.
    • We enforce strict internal policies and employ technical controls to prevent unauthorized sharing or access.

    5. SMS Communications Policy

    PROMEDXP® | ProMed Express uses SMS text messaging to keep clients informed and supported throughout their transportation experience.

    5.1 Types of SMS Messages

    Users may receive the following types of messages:

    • Appointment reminders
    • Ride confirmations
    • Service updates or delay notices
    • Customer care responses and support

    5.2 Message Frequency

    Message frequency varies based on service usage but typically does not exceed 4–6 messages per month per active client.

    5.3 Message and Data Rates

    Message and data rates may apply depending on your wireless carrier and plan.

    5.4 Opt-Out Instructions

    To stop receiving SMS messages, text STOP or UNSUBSCRIBE at any time.
    You may also contact us at support@promedxp.com to opt out of text communications.

    5.5 Help Instructions

    For help or questions regarding SMS messages, text HELP or contact us directly at (760) 849-6587.

    6. Your Rights and Choices

    6.1 Opt-Out:
    You can opt out of non-essential communications by using the unsubscribe instructions in messages or by contacting us.

    6.2 Access and Correction:
    You have the right to access, correct, or request deletion of your information by reaching out via the contact information below.

    7. Children’s Privacy

    Our services are not intended for individuals under 18. If we become aware that we have collected information from a minor, we will promptly delete it.

    8. Updates to This Policy

    We may update this policy periodically to reflect changes in our practices or regulatory requirements. Updates will be posted on our website with a revised effective date.

    9. Contact Information

    If you have any questions, concerns, or requests regarding this Privacy Policy, Terms & Conditions, or our data practices, please contact us at:

    PROMEDXP® | ProMed Express c/o Legal Department
    79301 Country Club Drive, Suite 104
    Bermuda Dunes, CA 92203
    support@promedxp.com
    (760) 849-6587

    Summary of Compliance Highlights

    • No data sharing or transfers outside PROMEDXP® | ProMed Express.
    • SMS opt-out and help instructions clearly provided.
    • Message frequency and cost disclosures included.
    • Fully compliant with A2P 10DLC, CTIA, and TCPA carrier requirements.