Privacy Policy
Effective Date: June 1, 2023
At ProMed Express, we are committed to protecting the privacy and confidentiality of our customers and users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our non-emergency medical transportation (NEMT) services. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information from you when you use our NEMT services, such as your name, contact information, address, date of birth, medical history, and any other information necessary to provide you with safe and reliable transportation services.
1.2 Usage Information: We may automatically collect certain information when you use our services, including your device information, IP address, browser type, operating system, and usage patterns. This information helps us improve our services and enhance your experience.
2. Use of Information
2.1 Service Provision: We use your personal information to provide you with NEMT services, including scheduling and coordinating transportation, communicating with you, and ensuring your safety during transit. We may also use your information to verify your identity and eligibility for our services.
2.2 Internal Operations: We may use your information for internal purposes such as data analysis, auditing, enhancing our services, and improving our overall business operations.
2.3 Legal Compliance: We may use and disclose your information as required by law, including responding to legal requests, protecting our rights and the safety of others, and complying with applicable laws, regulations, or court orders.
3. Information Sharing
3.1 Service Providers: We may share your personal information with third-party service providers who assist us in providing our NEMT services, such as transportation partners and medical personnel. These service providers are obligated to protect your information and use it solely for the purpose of providing the requested services.
3.2 Legal Requirements: We may disclose your information in response to a valid court order, government request, or when we believe it is necessary to enforce our legal rights, protect the safety of our users, or comply with applicable laws and regulations.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to the privacy practices associated with your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We regularly review and enhance our security practices to ensure the ongoing confidentiality and integrity of your information.
5. Your Choices and Rights
5.1 Opt-Out: You may choose to opt out of receiving marketing communications from us by following the instructions provided in our communications or by contacting us directly.
5.2 Access and Correction: You have the right to access and update your personal information held by us. If you believe that any of your information is inaccurate or incomplete, please contact us to request the necessary changes.
6. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take prompt steps to delete such information from our records.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other reasonable means. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
ProMed Express
74710 Hwy 111 STE 102
Palm Desert, California 92260
support@promedxp.com
(888) 769 – 7956
By using our NEMT services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.